OVERVIEW
We are seeking a highly experienced
Senior Salesforce Developer
to lead the design and delivery of
Salesforce Service Cloud
and contact center solutions. This role is idóneo for a hands-on technical leader who operates at both the architectural and development levels, driving scalable solutions aligned with business objectives.
The successful candidate will function as a hybrid
architect and lead developer
, responsible for defining solution strategies, guiding development teams, and collaborating with stakeholders to deliver high-impact, enterprise-grade solutions.
Key Responsibilities
Technical Leadership
Serve as the architecture lead for Service Cloud and contact center initiatives
Define and enforce solution patterns, development standards, and integration strategies
Design scalable Salesforce solutions leveraging:
Service Cloud, Omni-Channel, Service Console
Flows, Apex, Lightning Web Components (LWC)
Asynchronous processing and event-driven architectures
Evaluate trade-offs between configuration, customization, and integrations
Collaborate with enterprise and integration architects to ensure alignment with broader platform strategy.
Contact Center & Service Cloud Design
Architect end-to-end customer and agent experiences across voice, chat, messaging, and case management
Design and optimize routing strategies using Omni-Channel (skills-based routing, capacity models, prioritization)
Support integrations with telephony/CTI systems, messaging platforms, analytics, and QA tools
Ensure solutions enhance operational efficiency, service quality, and reporting accuracy.
Developer Enablement & Governance




Act as the technical authority for Service Cloud development
Lead code reviews and design validations to ensure performance, scalability, and security
Mentor developers on Salesforce best practices, governor limits, and architectural standards
Identify and address technical debt and platform risks proactively.
Stakeholder Engagement & Communication
Partner with product owners, business leaders, and operations teams to:
Refine requirements and define solution approaches
Align on priorities and delivery timelines
Translate complex technical concepts into clear business language
Produce and review key artifacts, including:
Solution designs and architecture documentation
Data models and integration diagrams
Release and deployment plans.
Self-Directed Delivery & Execution
Operate independently across multiple workstreams, driving architectural and development decisions
Influence backlog prioritization based on technical dependencies and risk
Support Agile ceremonies (planning, refinement, retrospectives)
Collaborate with QA and release teams to ensure stable, low-risk deployments
Required Qualifications
6+ years of Salesforce experience with deep expertise in
Service Cloud
Proven experience as a
Technical Lead or Solution Architect
Strong hands-on experience with:
Apex, SQL
,



and asynchronous processing
Lightning Web Components
(LWC)
Salesforce Flows and automation design
Experience
designing solutions for contact centers
or customer support environments
Demonstrated ability to lead and mentor development teams
Strong communication skills, with the ability to engage both technical and non-technical stakeholders
Experience working in Agile/Scrum environments.
Preferred Qualifications
Experience in healthcare, non-profit, or donor/member-centric organizations
Familiarity with compliance-driven environments (e.g., HIPAA-related processes, consent management)
Experience with Omni-Channel, Digital Engagement, or Service Cloud Voice
Salesforce certifications such as:
Platform Developer I/II
Service Cloud Consultant
Application or System Architect
Experience with CI/CD and release management tools (e.g., Copado, Gearset, Git)
Experience integrating Salesforce with external systems via REST APIs or middleware
#REMOTE #WFH
Seniority Level
Mid-Senior level
Industry
IT Services and IT Consulting
Employment Type
Full-time
Job Functions
Business Development
Consulting
Information Technology
Skills
Apex Programming
Salesforce.com
Salesforce Service
What Success Looks Like in This Role
You are the go-to subject matter expert for Service Cloud decisions.
Development teams align to consistent patterns and standards.
Stakeholders trust your guidance on scope, tradeoffs, and sequencing.
Contact center solutions are scalable, resilient, and agent-friendly.
#LI-Remote #Salesforce #SalesforceArchitect

📌 Senior Salesforce Developer / Solution Architect (Xico)
🏢 Reconocida empresa
📍 Xico