Zendesk is seeking an Incident Responder to triage, swarm with teams, and restore service across 70+ CIO-owned applications. This hands-on role supports incident management, outages, and PIRs within a hybrid SRE model.
You will participate in on-call rotations, document outcomes in Incident.I/O, and collaborate with Observability, Problem Management, and Service Desk to reduce MTTR and improve reliability. Location: Mexico City area, on-site.