We are looking for a Call Center Support Manager to lead and optimize our customer support operations. This role is responsible for managing the call center team, ensuring high-quality customer interactions, and driving efficiency in service delivery.
Key Responsibilities:
- Oversee daily operations of the call center, ensuring smooth and efficient workflows.
- Develop and implement strategies to enhance customer experience and satisfaction.
- Monitor key performance indicators (KPIs) and provide regular reports on team performance.
- Train, mentor, and support call center representatives to achieve excellence in service.
- Collaborate with other departments to streamline processes and improve customer support solutions.
- Handle escalations and implement best practices for issue resolution.
- Travel as needed for business purposes.
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📌 Call Center Support Manager (Ciudad de México)
🏢 Systlabs
📍 Ciudad de México
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