DiDi Integral Inc. is a world-leading mobility technology platform with services across multiple markets, including Latin America. The Social Media CX team handles high-visibility interactions, focusing on process optimization, scripts, and playbooks to ensure timely and compliant support.
You will work with CX Operations, QA, Risk, and other teams to drive operational performance and stakeholder communication while maintaining English proficiency for regional discussions.
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📌 Hybrid Senior Social Media CX Specialist - Playbooks (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México
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