Boldr seeks a Manager, Workforce Management to lead the WFM team within a 24/7 BPO environment supporting email and chat operations. You will shape and drive the WFM strategy across CX Operations and Support Practice, building workforce planning capabilities and leveraging AI and modern tools to model needs.
Reporting to the Director, CX Operations and Support Practice, you will collaborate with QA, Technical Services and Implementations, oversee staffing, scheduling, real-time management, and