Responsibilities: Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms) Provide regular status updates for all project participants and create presentations for steering committee updates Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements Create, manage and maintain project plans and act as the project manager for all follow ups across various departments Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications:



Previous relevant experience preferred Proficient in Microsoft Office General knowledge of client reporting across the industry and our competitors Working knowledge of SQL environments and database queries Proven organization and time management skills Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills Lic. en áreas económico administrativos (no limitante) Experiencia deseable de 1 año en áreas de Capital Humano, manejo de archivos, documentación de información sensible y manejo de carga masiva de datos, necesario EXCEL Buen manejo de bases de datos Manejo de presentaciones ejecutivas Ideal manejo de Help Center / Snow ya que gestionará casos y tickets que son escalados al área. Sentido común, análisis, dinámico, organización y seguimiento destacado apego a procesos y buen nivel de comunicación con colaboradores de distintos niveles y segmentos. Education: Bachelor's degree/University degree or equivalent experience Posición 100% Presencial en Oficina Central C

Job Family Group: Operations - Core

Job Family: Operations Support

Time Type: Full time

Most Relevant Skills

Please see the requirements listed above.

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📌 Banamex asesor jr de operaciones de capital humano (Ciudad de México)
🏢 Citigroup
📍 Ciudad de México