Job Description

Join our team as Director of Residences and become one of the authors of our story. As the Director of Residences at Susurros del Corazon, you will lead a passionate team dedicated to ensuring the seamless operation of our Riviera Nayarit property. As part of the Executive Team, you will have full accountability for the Residential and Homeowners Association Operations. Your leadership will reflect our commitment to service excellence, the homeowner experience, and precision in every detail.

Please note that this is not an exhaustive list of everything that needs to be done Within this, the key responsibilities for this position are:

- Collaborates with the HOA Board President and Board Members to ensure the smooth operation of the residential community and maintain adherence to the governing documents.
- Develop staffing needs for services provided to Residences, working with the Director of Talent & Culture to recruit, hire, and onboard residential team members.
- Work with real estate and hotel teams to optimize branded services, amenities, and facilities.
- Coordinate all post-closing activities, including residence renovation or fit-out approvals, move-in logistics,



establishment of service accounts, etc.
- Lead and coordinate the day-to-day operations of the Residences.
- Ability to develop, with the aid of key personnel, strategies and programs to ensure attainment of the residential goals and objectives.
- Ability to prepare and implement comprehensive owner services, amenity plans, and programs.
- Demonstrate an understanding of all legal agreements and governing documents pertaining to the operation of the Residences and Association.
- Master the allocation methods, budget process, and financial reporting obligations, with the assistance of the Director of Finance.
- Execute the homeowner welcome program, including orientation materials and processes, to secure a favorable first impression of the homeowner experience.
- Collaborate with the Director of Engineering to ensure vendor contracts are established for necessary services to the Residences and Association.
- Maintain the residential database and owner portal, adhering to established residential standards, governance compliance, and local community association laws.

📌 Director of Residences (Punta Mita)
🏢 Susurros Del Corazon
📍 Punta Mita