Job Objective

Efficiently verify the scheduling, tracking, loads and documentation of shipments, ensuring regulatory compliance and customer satisfaction through effective communication and strong relationships.

Advanced English required

Workplace: Torre 2, Plaza Uptown Juriquilla.

Salary: $15,000 MXN per month before taxes

Minimum Qualification: Bachelor's degrees related to logistics from Mexico.

Schedule: Monday to Friday 7:00 am to 14:00 pm and Saturday, 8:00 AM – 13:00 PM

Key Responsibilities

Scheduling and Tracking of Shipments

- Book loads and record customer orders.
- Schedule and reschedule pickup and delivery appointments using appropriate reason codes.
- Monitor freight in transit and anticipate rescheduling to avoid penalties.

Documentation Management and Regulatory Compliance

- Process shipping documents in accordance with border customs import/export regulations.
- Provide documentation to validate customer disputes.
- Maintain updated records and files, code documents, and compile operational data.

Customer Communication and Support

- Confirm product orders and coordinate delivery appointments.
- Resolve appointment requests in locked-out areas and establish specific customer requirements.
- Maximize customer satisfaction through proactive service.

Interpersonal Relations and Collaboration





- Build and maintain relationships with new and existing customers.
- Collaborate with other business segments to resolve load-related issues.
- Provide internal support for logistics incidents.

Required Competencies

• Multitask experience

• Organization and attention to detail

• Effective communication

• Customer orientation

• Knowledge of logistics processes and customs regulations

• Problem-solving under pressure.

Este puesto es con Hunt Mexicana, S.A. de C.V.

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📌 Transport / Logistics Customer Experience Support (Santiago de Querétaro)
🏢 J.B. Hunt Transport Services
📍 Santiago de Querétaro