DescriptionSales & Customer Service Representative – (LATAM)

Location:

LATAM Remote | Full-TimeSchedule:

Monday – Friday | U.S. Business Hours (PST, CST, or EST)Compensation:

$1,250 USD/month for the first 90 days / $1,500 USD/month after that

About the RoleThis is a sales-first role for someone who knows how to turn conversations into opportunities and opportunities into customers.Approximately 80% of your focus will be sales and 20% customer service. You’ll own inbound and outbound lead communication, follow up consistently, qualify prospects, overcome objections, book appointments, and help move customers through the sales process.This is not a passive customer service position. We’re looking for someone comfortable picking up the phone, starting conversations, following up multiple times, and asking for the sale.You’ll also support existing customers when needed, making sure communication remains professional, responsive, and organized throughout the customer journey.If you’re competitive, organized, comfortable with targets, and enjoy talking to people, this could be a strong fit.

What You'll Actually DoSales & Lead ConversionOwn inbound leads and actively work them through the sales process. Qualify prospects, understand their needs, present the right solution, handle objections, and move conversations toward a clear next step or sale.Outbound Sales & Follow-UpMake outbound calls, send SMS and email follow-ups, reconnect with previous inquiries, and consistently work open opportunities. Leads should never disappear because someone forgot to follow up.Appointment Setting & ClosingBook qualified appointments, confirm attendance, follow up after conversations, and close opportunities when appropriate.CRM & Pipeline ManagementKeep every lead, opportunity, follow-up, note, status, and disposition accurate and up to date. Maintain a clean pipeline so the team always knows where every opportunity stands.Customer Service SupportAssist existing customers with questions, scheduling, updates,



and general service needs while identifying opportunities for additional services when relevant.Objection HandlingConfidently navigate common objections around pricing, timing, competition, and customer hesitation without becoming overly aggressive or transactional.Reactivation & UpsellingRe-engage old leads and past customers while identifying opportunities for repeat business, additional services, or upsells when appropriate.ExpectationsMaintain consistent outbound sales activity every dayRespond quickly to new inbound leads and customer inquiriesFollow up persistently until there is a clear outcomeConvert qualified leads into appointments and customersMeet or exceed established sales and conversion targetsMaintain a clean and accurate CRM pipelineHandle high daily call and message volume without sacrificing communication qualityCommunicate confidently and professionally over phone, SMS, and emailTrack follow-ups carefully so no lead or opportunity falls through the cracksProvide excellent customer service before, during, and after the saleTake ownership of results rather than waiting for constant directionRequirements3+ years of experience in sales, customer service, inside sales, appointment setting, or similar customer-facing rolesAt least 2 years of direct sales experience strongly preferredProven experience handling inbound and outbound sales conversationsComfortable making a high volume of outbound calls and follow-upsExperience working with sales targets, KPIs, quotas, or conversion goalsStrong objection-handling and closing skillsExperience with CRM platforms such as HubSpot, Salesforce, ServiceTitan, Zoho,



or similarExcellent spoken and written EnglishComfortable working independently in a fast-paced, performance-driven environment

What Success Looks LikeYou’re not just answering messages—you’re creating revenue.Success in this role means leads are contacted quickly, follow-ups happen consistently, appointments are booked, opportunities move through the pipeline, and qualified prospects become customers.At the same time, existing customers receive responsive and professional support that strengthens the relationship and creates opportunities for repeat business.Your performance will be measured primarily through sales activity, conversion, follow-up execution, pipeline management, and revenue-related results, with customer service quality as an important secondary component.

BenefitsFaster Hiring Process: We move quickly, communicate clearly, and don’t leave candidates guessingBetter Role Matching: You’re placed in roles where your sales strengths can actually perform and growReal Upside: Strong performers can unlock raises, long-term stability, and future opportunitiesWork With U.S. Operators: Direct exposure to franchise owners and operators focused on growthSales Experience That Matters: Develop real experience in lead conversion, pipeline management, objection handling, and closingReal Ownership: Your performance directly impacts revenue and business growthMulti-Location Exposure: Work across multiple franchise locations and learn how scalable sales operations work

Proactive RecruitingWe’re actively building our talent network for current and upcoming client opportunities. While this posting may not represent an immediate opening, qualified candidates may be considered as matching roles become available.Do you think you are a fit for this role but decided not to apply?

Additional RequirementsProfessional home office setup and reliable internetIntroductory video submission required as part of the recruitment process

📌 Sales & Customer Service Representative - (LATAM) (Ciudad de México)
🏢 Scalesource
📍 Ciudad de México