Impact Advisors Mexico

Location: [Mexico City, Mexico]

Work Model: [Hybrid / On-site / Remote]

Employment Type: Full-time

Schedule: Monday to Friday

About the Role

Impact Advisors Mexico is looking for an Epic PB Associate to support professional billing workflows and healthcare technology solutions for U.S. healthcare organizations.

This role is designed for professionals with experience in professional billing, revenue cycle operations, healthcare administration, EHR/EMR systems, healthcare IT, or related healthcare environments who are interested in developing specialized expertise in Epic and healthcare consulting.

Epic PB experience or certification is not required to apply. Candidates may have opportunities to develop Epic expertise and pursue certification based on applicable role requirements, business needs, eligibility, and Epic processes.

What You'll Do

- Support professional billing workflows within Epic.
- Analyze application requests, incidents, and workflow issues related to professional billing.
- Support workflows involving charges, claims, billing, payments, adjustments, and related revenue cycle processes.
- Assist with application configuration, testing, validation, and implementation activities.
- Work with billing and operational teams to understand workflow requirements and translate them into application solutions.
- Investigate application and workflow issues, identify potential root causes, and coordinate appropriate resolutions.
- Support analysis of billing workflows and related system processes.
- Participate in testing and quality assurance activities for system enhancements.
- Support implementation, upgrade, optimization, and enhancement activities as applicable.
- Create and maintain application documentation, workflow materials, and support resources.
- Collaborate with billing specialists, providers, clinical teams, revenue cycle stakeholders, operational leaders, and technical teams supporting U.S. healthcare clients.
- Support initiatives focused on workflow optimization, process improvement, and operational efficiency.
- Maintain accurate documentation of requirements, issues, testing activities, and resolutions.

Required Qualifications

- 1–3 years of professional experience in professional billing,



healthcare revenue cycle, healthcare administration, healthcare IT, EHR/EMR support, or a related environment.
- Professional working proficiency in English, both written and spoken.
- Experience working with healthcare information systems, billing systems, EHR/EMR platforms, or ticketing/support environments.
- Understanding of professional billing and/or healthcare revenue cycle workflows.
- Strong analytical and problem-solving skills.
- Ability to understand complex operational workflows and translate business requirements into practical solutions.
- Strong attention to detail and data accuracy.
- Clear and professional communication.
- Ability to collaborate effectively with operational, clinical, billing, and technical stakeholders.
- Proactive and adaptable approach.
- Commitment to continuous learning.

Preferred Qualifications

- Experience with Epic or another EHR/EMR platform.
- Epic PB experience or certification.
- Experience with professional billing workflows.
- Knowledge of claims, charge capture, payment posting, adjustments, denials, or accounts receivable processes.
- Experience supporting physician or provider billing operations.
- Experience with healthcare revenue cycle applications.
- U.S. healthcare experience.
- Healthcare technology or consulting experience.
- Experience participating in EHR implementations, upgrades, testing, or optimization initiatives.

Relevant Backgrounds

We welcome candidates with experience in areas such as:

Professional Billing & Revenue Cycle

- Professional Billing
- Physician Billing
- Medical Billing
- Revenue Cycle Management
- Claims Processing
- Charge Capture
- Payment Posting
- Accounts Receivable
- Denials
- Billing Operations
- Revenue Cycle Operations

Healthcare Technology

- Epic
- EHR/EMR
- Healthcare IT
- Application Support
- Healthcare Applications
- Application Analyst
- EHR Analyst




- Clinical Systems Analyst
- Healthcare Business Analyst

Healthcare Operations

- Healthcare Administration
- Physician Practice Operations
- Revenue Cycle Operations
- Billing Operations
- Healthcare Financial Operations

You do not need to already be an Epic expert.

What matters most is your ability to understand healthcare revenue cycle workflows, analyze problems, communicate with stakeholders, learn new technology, and translate operational requirements into effective system solutions.

Key Skills

- Professional billing workflows
- Revenue cycle management
- Healthcare billing
- Claims and billing processes
- EHR/EMR systems
- Application support
- Workflow analysis
- Requirements analysis
- Testing and validation
- Troubleshooting
- Documentation
- Problem solving
- Attention to detail
- Stakeholder communication
- Collaboration
- Professional English

Benefits

- MXN $4,000 monthly grocery vouchers
- Major and minor medical insurance – Sofía Salud
- TotalPass
- 5 additional paid vacation days before completing your first year
- Paid training and continuous mentorship
- 15 days of Aguinaldo
- 12 days of paid vacation plus vacation premium
- Paid public holidays
- Overtime pay
- IMSS / Social Security

Why Impact Advisors Mexico?

At Impact Advisors Mexico, you can apply your healthcare revenue cycle or billing experience while developing specialized expertise in Epic and Healthcare IT.

You will collaborate with U.S. healthcare organizations and multidisciplinary teams while gaining experience in workflow analysis, application support, testing, implementation, optimization, and consulting.

This role provides an opportunity to build on your existing healthcare knowledge while developing technology and consulting capabilities in a specialized healthcare environment.

About Impact Advisors Mexico

Impact Advisors Mexico is part of the Impact Advisors network and supports healthcare organizations through specialized healthcare IT, consulting, and operational expertise.

Our teams collaborate with U.S.-based healthcare organizations and technology professionals to support solutions that improve clinical, financial, and operational outcomes.

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