What You'll Do

- Deliver client presentations — Prepare and execute bilingual (Spanish/English) EAP service presentations for new client launches, ensuring clients understand wellness, legal, financial, and nutritional benefits.
- Build utilization reports — Create usage analytics and performance dashboards that help Account Managers demonstrate ROI and identify growth opportunities with existing clients.
- Coordinate account launches & events — Support onboarding of new EAP clients; manage logistics, marketing materials, and attendance at 1–4 client fairs per week during peak seasons (May, September, October).
- Manage client data & communications — Maintain client information in company systems; distribute marketing and service materials that reinforce TELUS Health's value.
- Execute strategic priorities — Follow up on account management tasks, respond to commercial updates, and ensure all deliverables meet quality and timeline standards.
- Foster cross-functional teamwork — Collaborate seamlessly with Account Managers, internal teams, and external clients to ensure continuous, high-touch support.

What You Bring Must-Have

- Junior profile: Less than 2 years in a similar account support, customer service, or client-facing role.
- Bilingual fluency: Native or near-native Spanish + Intermediate/Advanced English (B2+). You'll present in both languages—English proficiency is non-negotiable.
- Microsoft Office mastery: Intermediate Excel (VLOOKUP, pivot tables, data analysis) and strong PowerPoint. Word proficiency required.
- Organizational excellence: Exceptional ability to juggle multiple tasks, track details, and deliver high-quality work consistently on tight timelines.
- Educational background:



Bachelor's degree in Business Administration, Marketing, Accounting, Industrial Engineering, or related field.
- Presentation confidence: Comfortable preparing and delivering bilingual presentations to clients in professional settings.

Nice-to-Have
- CRM experience (training provided if needed)
- Google Workspace familiarity (Gmail, Drive, Sheets, Forms)
- Prior EAP, health, or employee benefits exposure

✓ Hybrid schedule: 3 days in-office (Mexico City) / 2 days remote ✓ Full-time commitment: 9:00 AM – 6:00 PM local time

✓ Travel during peak seasons: Attend client fairs within Mexico (expenses covered by Account Manager or reimbursed)

✓ Operationally focused: Presentations, data analysis, report generation, and client coordination—no overtime pay, but weekend hours are compensated with flex time

✓ Dynamic environment: Multicultural, fast-paced team supporting clients across the region A Bit About Us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

📌 Account Support Executive — EAP (Mexico City) (Ciudad de México)
🏢 TELUS Health
📍 Ciudad de México