Administrative Assistant & Client Care SpecialistBilingual Spanish/English | C2 English Required | Remote

About the roleWe are a growing psychotherapy and coaching organization seeking an exceptionally organized, technology savvy person to support our clients, therapists, and leadership team.

This is a hands-on role that combines administrative assistance, client care, scheduling, operations, outreach, and social media support. We’re looking for someone who communicates warmly, writes exceptionally well in English, enjoys helping people, and takes ownership of their work.

What you’ll doClient care and scheduling

- Answer and return calls, texts, and online inquiries.
- Help prospective and current clients with intake, scheduling, cancellations, and follow-ups.
- Manage calendars and keep therapist schedules accurate.
- Provide a warm, professional experience in every client interaction.

Administrative and executive support

- Support the CEO and therapists with daily administrative needs and special projects.
- Track tasks, deadlines, and follow-ups.
- Assist with therapist onboarding, offboarding, time-off requests, and internal processes.
- Help track items such as licenses, liability insurance, and required documentation.

Operations and accounts receivable

- Maintain organized workflows, records, and internal procedures.
- Track self-pay and insurance accounts receivable.
- Coordinate payment follow-ups and communicate with the billing team.
- Learn additional billing processes as the role develops.

Outreach and social media

- Follow up with prospective clients and community contacts.
- Help maintain referral relationships.
- Write and prepare social media posts, emails, and other content.
- Maintain content calendars, schedule posts, respond to appropriate engagement, and review performance.

Requirements

- C2-level English proficiency is required.



Please do not apply if your English is below C2 level.
- Fluency in Spanish.
- Excellent English writing skills.
- A warm, confident phone presence and genuine enjoyment of client interaction.
- Strong organization, judgment, attention to detail, and follow-through.
- Ability to manage changing priorities and work independently.
- Strong technology skills: you can learn new software quickly, organize digital workflows, troubleshoot routine issues, and use AI tools effectively.
- Comfort using Microsoft 365, including Outlook, Excel, Word, and Teams. Experience with Trello or similar tools is helpful; experience with GoHighLevel is a plus.
- Discretion when handling sensitive information.
- Your own computer, iPhone, headset, dual-screen setup, reliable high-speed internet, and quiet workspace.

Schedule and work environmentThis is a fully remote position with a Miami-based organization. You must be available Monday through Friday, 9:00 a.m.–6:00 p.m. Eastern Time. We work together in a live virtual office. Your camera is expected to be on throughout scheduled working hours, apart from normal breaks. You should be comfortable staying present, responsive, and engaged with the team during the workday.

Workstation Requirements

You must have the following setup in place:

- Phone available during work hours
- Camera — must be ON during calls)
- 2–3 screens (minimum of 2)2- monitors minimun
- Headphones with a clear microphone
- Reliable computer
- VPN installed( Google: Browse Chrome Extension)
- High-speed internet (minimum 80 Mbps) Modem/router should be near or at your workstation to ensure a high-speed internet

How to applyPlease send your résumé, two examples of your English writing, and a 30–60 second video in English introducing yourself. In the video, tell us why you’re interested in the role, why you would be a strong fit, and why you are currently seeking work.

📌 Administrative Assistant & Client Care Specialist (Bilingual Spanish/English –English Required) (México)
🏢 Love Discovery Institute
📍 México