Job Type: Full-Time

Department: Operations

Reports To: Operations Manager

In-Office / 5 days a week

English proficiency is a MUST

Position Overview

We are seeking a motivated and detail-oriented Administrative Assistant / Customer Service Coordinator to join our team. This is a dynamic position within a fast-paced logistics environment, with responsibilities ranging from tracking and tracing shipments to customer communication, carrier coordination, billing, and general operational support.

The adecuado candidate is organized, dependable, comfortable working with multiple priorities, and able to communicate effectively with all team members. This role is a great opportunity for someone looking to build experience across multiple areas of the transportation and logistics industry.

Key Responsibilities

- Track and trace shipments to ensure loads are moving according to schedule
- Monitor shipment status and proactively communicate delays, issues, or changes
- Communicate with operations teams
- Assist with scheduling and coordinating transportation services
- Update and maintain accurate shipment information in the company’s transportation management system (TMS)
- Follow up on pickup and delivery appointments and documentation
- Review and collect required transportation documents, including BOLs, PODs, rate confirmations, and receipts
- Assist with resolving shipment and delivery issues
- Enter, review, and maintain accurate billing information
- Assist with customer and carrier invoicing and payment-related questions




- Review load information for accuracy before billing
- Communicate rate discrepancies or billing issues to the appropriate team members
- Assist with accounts receivable and other administrative tasks as needed
- Maintain organized records and documentation
- Provide general support to the operations and management teams
- Perform other duties related to logistics operations as assigned

Qualifications
- Strong attention to detail and organizational skills
- Excellent verbal and written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable communicating with teams
- Basic computer skills and proficiency with Microsoft Office or Google Workspace
- Ability to learn and navigate transportation management systems and other software
- Strong problem-solving and follow-up skills
- Ability to work independently while also being a team player
- Reliable and professional

What We're Looking For We are looking for someone who is reliable, organized, proactive, and willing to learn. Because this position supports multiple areas of the business, the ability to jump between tasks, communicate clearly, and stay organized is essential.

The right candidate doesn't necessarily need to know every aspect of logistics when they start. We are looking for someone who can learn our processes, take ownership of their responsibilities, and grow with the company.

This is a hands-on position where no two days are necessarily the same.

Job Type: Full-time

Pay: From $20,000.00 per month

Work Location: In person

📌 Administrative Assistant / Customer Service Coordinator (Country Club Churubusco)
🏢 Transervice Logistics
📍 Country Club Churubusco