We’re looking for a QC Supervisor to monitor call quality, coach agents, and assist with storm mapping for roofing lead-generation campaigns.
Location
Guadalajara — ON-SITE ONLY
- Responsibilities
- Monitor and evaluate recorded calls
- Ensure agents follow scripts and quality standards
- Coach agents and track performance
- Prepare QC reports
- Research hail and wind storms
- Map and identify target roofing markets
- Requirements
- Call center QC or supervisory experience
- Strong communication and coaching skills
- Experience with CRM, dialing systems, and Excel/Google Sheets
- Strong attention to detail
- Storm mapping or roofing industry experience is a plus
- We Offer
- Competitive salary
- Weekly pay
- Benefits
- Growth opportunities