Company Description

MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise.

Our cloud-based platform unifies learning management, credentialing, and compliance into a single intelligent system designed to simplify complex healthcare operations. Powered by automation and AI-driven workflows, MedTrainer enables organizations to onboard faster, streamline processes, and scale efficiently while maintaining the highest standards of compliance and workforce readiness.

About the Role

We are looking for a Client Success Manager to join our Client Success team. In this role, you will own relationships with a portfolio of core customers and ensure they achieve strong adoption, measurable value, and long‑term success with our platform.

This is a hands‑on role for someone who enjoys building relationships, proactively managing risk, and driving customer retention and growth in a SaaS environment.

What You’ll Do

- Own and manage relationships with a portfolio of core customers.
- Act as the primary point of contact and trusted partner for your accounts.
- Drive customer adoption and ensure clients achieve their desired outcomes.
- Proactively identify churn risks and execute mitigation strategies.
- Track and act on customer success metrics such as NPS, product usage, ROI, and retention.
- Partner with internal teams to resolve customer needs and improve the overall experience.
- Build long‑term, value‑driven relationships with customers.

Qualifications

Required Qualifications

- 2+ years of experience in Customer Success,



Account Management, or a similar client‑facing role.
- Experience working in a SaaS environment.
- Proven ownership of customer retention and adoption (not just support).
- Strong communication skills (verbal and written).
- Analytical mindset with the ability to interpret customer data and metrics.
- Ability to manage multiple accounts and priorities in a fast‑paced environment.
- Proactive, customer‑first approach to problem solving.

Nice to Have

- Experience using CRM tools such as Salesforce.
- Familiarity with Customer Success platforms (e.g., ChurnZero).
- Experience working with metrics like NRR, churn, NPS, and usage data.
- Customer Success–related certifications.

How Success Is Measured

- Net Revenue Retention (NRR).
- Customer satisfaction and NPS.
- Product adoption and customer engagement.
- Strength and longevity of customer relationships.

Compensation & Benefits

- Strong career development opportunities
- Company-paid major medical insurance
- Savings Plan (Caja de Ahorro)
- FREE Breakfast, Lunch, Drinks and Snacks
- In‑office Health Department
- TotalPass - discounted access to gyms and studios
- Hybrid scheme
- Base Salary: $23,000 MXN
- Variable Bonus: Up to $6,000 USD annually

Application Requirements

- This is an on‑site position in Querétaro, Mexico: Prol. Bernardo Quintana 300. Torre 57, Centro Sur, 76090.
- We are only considering candidates who are Mexican citizens or legally authorized to work in Mexico, and currently reside within Querétaro or are willing to relocate.

Salary range

$23,000—$25,000 MXN

At MedTrainer, every role contributes to building technology that supports safer, more efficient healthcare organizations. We value collaboration, ownership, and continuous improvement across all teams.

📌 Client Success Manager - Account Manager / Saas Company (Santiago de Querétaro)
🏢 MedTrainer
📍 Santiago de Querétaro