- Schedule: Monday to Friday, 7:00 a.m. – 4:00 p.m.
- On-site
- Location: Benito Juárez, Mexico City
We are looking for a Collections Manager to lead our Collections operation, drive team performance, and ensure key targets, KPIs, and service levels are consistently met.
Requirements
- Bachelor’s degree in Business Administration, Finance, or a related field.
- 4–5 years of experience as a Manager, Team Leader, or Head of Collections.
- Experience in Contact Center operations.
- Proven experience leading and managing teams.
- Advanced English proficiency (C1–C2).
- Strong experience managing KPIs and SLAs.
- Knowledge of regulations applicable to Collections.
- Experience in portfolio management and account allocation.
Key Responsibilities
- Lead the day-to-day Collections operation.
- Manage team performance and ensure targets are met.
- Monitor and analyze KPIs and SLAs.
- Develop and follow up on collection strategies.
- Manage portfolio and account allocation based on operational needs.
- Prepare and present performance reports.
- Ensure compliance with applicable policies, processes, and regulations.
What We Offer
- $50k – $60k MXN gross per month (based on experience).
- Statutory benefits.
- Life insurance.
- Additional benefits after the first 3 months.