Procurement is one of the most complex, painful, and underserved functions in enterprise business.

For decades, companies have been buying through spreadsheets, endless emails, slow approvals, vague supplier comparisons, and "we've always done it this way" processes.

ZINIT is changing that.

We're building an AI-native B2B SaaS platform that helps companies source suppliers, run RFPs, and unlock real savings — not in months, but in days.

We're early-stage, already in the market, expanding internationally, and moving fast across APAC, the Americas — and beyond.

Remote · Mexico, Colombia, Argentina, Chile, Peru

Now we're looking for a Customer Success Manager / CSM — someone who can become a trusted counselor to our customers. Support as in: make customers successful, make RFPs move, make the process sharp and really fast.

What the role actually looks like

You'll own customer success end-to-end. That means:

- Being the procurement expert and thought partner for our customers — helping them solve complex sourcing challenges, structure effective RFPs, and unlock time and cost savings.
- Building relationships with customers — not just "maintaining communication," but becoming the person customers trust when the process gets complex.
- Running market analysis — finding RFx opportunities, understanding market dynamics, spotting competitor patterns, and bringing useful insights back to the team.
- Keeping everything compliant and on time — documentation, requirements, regulations, submissions, deadlines.
- Analyzing outcomes of sourcing events — what worked, what didn't, where we lost time, where we can improve, and how we make the next process sharper.
- Giving clear updates — RFx activity, performance metrics, market trends, blockers, risks, opportunities. Signal, not corporate fog.

This is a role for someone who likes movement, responsibility, and real impact.

The stage we're at

We're rapidly growing — which means your work will be visible from day one.



You'll work with an international team and help shape how customer success and RFx operations should work as we scale.

Our operating values are simple: Speed. Clarity. Ownership. Results.

In practice, that means: decisions are made fast; responsibility is real, not decorative; you own your area end-to-end; good work gets noticed quickly; great people get rewarded and grow fast.

You're likely a good fit if you are

- Sharp, structured, and fast, with a strong work ethic.
- Curious, analytical, and resourceful.
- Fluent in Spanish and English.
- Strong in written and verbal communication.
- Good at presentations and business communication.
- Experienced in B2B service, customer relations, or work with major clients.
- Able to search, analyze, compare, and connect market information quickly.
- A strategic thinker who understands the bigger picture behind customer needs.
- A creative problem solver who can turn ambiguous challenges into practical solutions.
- Comfortable with documents, deadlines, requirements, and follow-ups.
- Calm under pressure and able to manage multiple priorities.
- Proactive and naturally driven to improve messy processes.
- Comfortable using AI tools to work smarter and faster.

Bonus points if you've worked in procurement / sourcing and have experience with e-sourcing platforms, B2B SaaS, and RFPs.

In your first 3–6 months, you will

- Manage active customer sourcing events (RFPs and eAuctions) independently.
- Build strong relationships with key client stakeholders.
- Improve turnaround time and RFP quality.
- Generate actionable market insights.
- Contribute to scalable customer success playbooks.

What you will get

- Work with an international team.
- Close collaboration with our leadership.
- Significant ownership.
- Professional growth in SaaS and procurement tech.
- The ability to shape a rapidly scaling business.

Apply if this sounds exciting and you are up for the challenge. Send your CV plus three to five sentences on the hardest customer or supplier situation you've handled and what you did about it. No cover letter.

📌 Customer Success Manager (Ciudad de México)
🏢 Zinit: AI-Native Procurement Platform
📍 Ciudad de México