The Freight Audit & Payment Analyst is responsible for supporting the freight audit process by reviewing invoice discrepancies, coordinating dispute resolution with carriers and internal stakeholders, and ensuring accurate and timely invoice processing. This role plays a key part in maintaining operational efficiency, reducing backlog, and supporting carrier payment accuracy.
Requirements
- Strong attention to detail and ability to identify discrepancies.
- Analytical mindset with problem-solving capabilities.
- Excellent organizational skills and ability to manage multiple follow-ups simultaneously.
- Proactive approach and strong sense of ownership.
- Effective written and verbal communication skills.
- Intermediate to advanced English proficiency.
- Basic understanding of administrative, accounting, invoicing, or financial processes.
- Ability to work independently while maintaining strong team collaboration.
- Positive attitude and ability to contribute to a collaborative team environment.
- Comfortable working with high-volume,
detail-oriented tasks while maintaining accuracy.
Responsibilities
- Review and analyze freight invoice discrepancies identified during the audit process.
- Submit disputes to carriers when billing inconsistencies are detected.
- Follow up with carriers and internal teams until disputes are fully resolved.
- Manage and resolve TriumphPay exceptions, including coordinating with Operations teams to create missing loads and update shipment information.
- Assist in reducing and maintaining control of the No Match backlog through research and issue resolution.
- Ensure audit activities are completed accurately and within established service level expectations.
- Maintain detailed records of dispute status, follow-ups, and resolutions.
- Collaborate closely with Team Leads and cross-functional teams to improve workflow efficiency and issue resolution.
Job Type: Full-time Pay: $10,000.00 - $12,000.00 per month