We are seeking a dedicated and detail-oriented IT Support Technician to join our growing technical support team. We are looking for somebody with strong technical knowledge, excellent customer service skills, and fluency in English—both written and spoken.
Main tasks:
Provide responsive and professional technical support to users, both internal and external.
Diagnose and resolve technical issues promptly to minimize downtime.
Maintain accurate documentation of work performed and report recurring technical problems to supervisors.
Collaborate with other IT team members to improve system efficiency and user satisfaction.
Assemble and configure computer hardware components, ensuring optimal performance and compatibility.
Install, update, and troubleshoot operating systems and a variety of software applications.
Format and reinstall operating systems as needed, ensuring proper setup and security compliance.
Requisites
Mandatory Fluent English (spoken and written): Must be able to communicate effectively with international colleagues and clients.
Mandatory Customer Service: Strong interpersonal skills and a professional attitude when dealing with users and clients.
Mandatory - Availability: Willingness to work adaptable hours, including night shifts and weekends when required (specially during the training period)
Mandatory - IT Service Desk / Help Desk experience,
Mandatory - Experience working with different versions of Windows
Mandatory - Experience formatting computers
Mandatory - Experience assambling computers
Desirable an IT bachelor degree or any IT related career