About us

ColMex Connect is a company in Cancún that supports a U.S. immigration law firm. Our team works every day with the firm's attorneys and paralegals on real cases. The clients on those cases need every document to be right and every deadline to be met The role

We are hiring Legal Operations Representatives to support the firm's immigration court team. You will gather, organize and track the documents and evidence each case needs, so the legal team can focus on preparing and filing. You will work in English with the U.S. team and in Spanish with clients.

This is not an attorney role. You will not give legal advice or tell anyone what the outcome of a case will be.

What you'll do

- Ask clients for the documents and evidence each case needs, following the checklists the legal team gives you, and track what has come in
- Follow up with clients by phone and message until the file is complete, and confirm with them what you received
- Organize and label the evidence so each file is ready for the paralegal to review
- Keep the case management system and the client folders up to date, so anyone on the team can see where a case stands
- Watch the hearing dates and filing deadlines on your cases, and tell the team early about anything at risk
- Talk with the team every day by email, chat and video call, in English

Requirements

- Experience with U.S.



immigration matters, either before USCIS or in immigration court (EOIR)
- English you can work in: you can read immigration notices and court documents, write clear emails, and handle work conversations on calls
- Fluent Spanish
- Strong organization and attention to detail. On these cases, a missing document or a wrong date has real consequences for the client.
- Comfortable using Microsoft 365 (Outlook, Teams, Excel)
- Keeps client information confidential

Preferred

- A degree in law or a related field, finished or in progress
- Experience with immigration case management software

What we offer

- MXN 16,000 – 20,000 gross per month
- A full-time payroll position with all benefits required by law: IMSS, INFONAVIT, aguinaldo, vacation, and vacation premium
- Training on the firm's case types, systems and procedures
- Day-to-day work with the legal team of a U.S. law firm

Schedule Monday to Friday, [10:00 AM – 7:00 PM] Cancún time, at our Cancún office.

How to apply

Apply on Indeed with your CV. In two or three sentences, tell us about your experience with U.S. immigration cases. Candidates we shortlist will have a short interview in English.

Job Types: Full-time, Contract

Pay: $16,000.00 - $20,000.00 per month

Work Location: In person

📌 Legal Operations Representative, Immigration Court (EOIR) Support | English Required (Cancún)
🏢 ColMex Connect
📍 Cancún