Job Summary

We are hiring three contract Systems Administrators / Operations Engineers to support our infrastructure and internal tooling. This is a hands-on, pragmatic systems and IT administration role — not a software engineering position, and not a deep Linux kernel development role. We're looking for candidates who are comfortable navigating computer systems, cloud consoles, and executing well-documented, runbook-driven procedures with sound judgment.

What You'll Do

- Manage high-volume daily ticket queues, prioritizing and resolving issues efficiently
- Run and monitor internal repair and remediation tooling
- Execute queries to investigate, diagnose, and clear operational backlogs
- Manage and triage escalated issues that fall outside standard procedures
- Monitor and oversee overall infrastructure health
- Maintain and follow Standard Operating Procedures (SOPs), and help identify where they need updates

What We're Looking For





- Solid foundational knowledge of computer systems and operations
- Comfort working in command-line environments
- Strong Linux administration and operations skills from the command line
- Basic familiarity with GitHub.com (enough to understand the product being supported)
- A willingness and aptitude to dig beyond what the runbook provides — runbooks won't always be perfect, and users won't always give complete details
- Experience administering GitHub.com at the organization level (org settings, repository configurations, and permissions)
- Background in operational troubleshooting
- Terraform experience

Top Skills For The Right Candidate

- Linux administration and operations from the command line
- Basic familiarity with using github.com (to understand the product being supported)
- A willingness and aptitude to dig beyond what the runbooks provide

📌 Linux Administrator (Ciudad de México)
🏢 Cognizant
📍 Ciudad de México