Intugo, in partnership with a foreign company specializing in healthcare revenue cycle and patient access services, is looking for Quality Assurance Specialists to support healthcare contact center and patient scheduling operations.

This position focuses on maintaining high quality standards across patient interactions, appointment scheduling, documentation, compliance, and service performance. The adecuado candidate has experience in contact center quality operations and is comfortable analyzing performance, identifying improvement opportunities, and collaborating with Operations and Training teams.

What We’re Looking For

- Bachelor’s degree (BA) – mandatory.
- Previous experience in Quality Assurance within a contact center/call center environment.
- Experience monitoring and evaluating inbound and outbound customer/patient interactions.
- Experience with quality monitoring, call evaluations, scorecards, audits, sampling plans, and evaluation criteria.
- Ability to analyze quality defects, error trends, and root causes and identify training or process improvement opportunities.
- Experience participating in or leading calibration sessions with Quality, Operations,



and Training teams.
- Knowledge of corrective and preventive action plans and continuous improvement processes.
- Strong understanding of documentation accuracy, call quality, customer/patient experience, policy adherence, and SLA performance.
- Ability to monitor communication for professionalism, empathy, accuracy, privacy, and clear expectation setting.
- Experience with reporting tools, call/speech analytics, or automated quality monitoring tools is preferred.
- Healthcare contact center, patient scheduling, patient access, or HIPAA-related experience is preferred.
- Availability to work on-site in Cd del Sol, Zapopan
- Availability fulltime

Compensation Package

- Gross Monthly Salary: $26,000 MXN
- Christmas Bonus (Aguinaldo): 30 days
- Food Vouchers: $1,000 MXN
- Private Medical Insurance
- Mexican Statutory Benefits (Law Benefits)

Job Type: Full-time Pay: $26,000.00 per month

Education

- Bachelor's (Preferred)

Experience:
- QA specialist: 1 year (Preferred)

Work Location: In person

📌 QA - Healthcare contact center (Jalisco)
🏢 Intugo
📍 Jalisco