We are seeking a dedicated and detail-oriented Telephone Service Representative to join our remote team. In this role, you will be the first point of contact for our clients, providing timely and professional customer support. Your primary responsibility will be to answer incoming calls, respond to customer inquiries, resolve issues, and provide information on behalf of our clients.

As a remote team member, you must be comfortable working independently, demonstrating reliability and excellent communication skills. You will need to adapt quickly to varying client needs and call volumes while adhering to company policies and procedures. We strive to deliver an exceptional level of service, and you will play a crucial role in helping us meet those standards by delivering outstanding support to our clients.

- This is not a telemarketing or sales position—your focus will be on service, not selling.
- Handle customer inquiries via phone in a courteous and professional manner.
- Provide accurate information to clients, maintaining a customer-service-driven approach.
- Ensure proper documentation and data entry after each interaction.
- Maintain exceptional attendance and punctuality.
- Uphold professional phone etiquette and a positive attitude.
- Adhere to company policies, including maintaining a drug-free work environment.

REQUIREMENTS:

This is a customer service position. It is NOT sales telemarketing position.

- Strong attention to detail
- Drug free
- Customer service driven
- Minimum typing speed of 25 words per minute
- Able to communicate with clients in a professional manner
- Positive attitude
- Professional phone etiquette
- Exceptional attendance




- Good data entry skills

WORK FROM HOME REQUIREMENTS

Windows Machines:

- A supported version of Windows 11 Pro
- 16GB of RAM
- CPU speed of 2.5 gigahertz and Quad (4) core processor or higher

Mac Machines:

- Supported versions of macOS with all updates.
- Minimum 16 Gigabytes of RAM with an M series Chip

All Setups:

- Must have a work profile for work purposes only.
- You should be the ONLY person that has access to the work profile.
- Must use full-sized keyboard & mouse
- 2 Monitors for Dual screen support
- Both monitors should be 19” each
- Widescreen monitors are now recommended due to the enhanced appearance of our software system.
- Must have an internet connection that allows you to connect via ethernet cable to the modem.
- Dedicated internet speeds must be a minimum of 7 mbps download/ 3 mbps upload
- Wi-Fi is not acceptable
- Satellite is not acceptable
- NO data caps
- Must maintain anti-virus protection
- Free options are allowed
- Windows defender is not allowed
- You must have a webcam. Used for:
- Meetings
- Training
- Monitoring & Quality Control
- Must have a noise canceling headset
- The internet connection will be used for connecting to a voice line.

SHIFT

- Varies depending on call volume
- MUST be able to work versátil hours & days which include holidays & weekends.

Job Type: Full-time

Salary: $6.25 USD .25 increment after 90 days

Expected hours: No more than 40 per week

Benefits

- Flexible schedule
- On-the-job training
- Paid time off
- Referral program

Job Types: Full-time, Contract, Permanent

Pay: $4,475.00 - $4,625.00 per week

Work Location: Remote

📌 REMOTE POSITION - Call Center Agent (México)
🏢 Always Answer
📍 México