Functional background (FI, CO, SD, MM, PM, TM, PP)
- Primary Point of Contact: Serves as the main operational contact for SAP ASM Functional regarding all delivery topics, issues, and concerns.
- Escalation Management: Acts as the primary escalation point for tickets, delivery quality, governance, and operational risks.
- Experience Requirement: Requires 5+ years of proven SAP AMS service management experience. At least 5+ years of proven experience as SAP consultant in the modules: Logistics (SD, PP, MM, EWM, etc.), FI-CO, Success Factors, etc.
- Performance Standards: Empowers the delivery team to achieve high quality deliverables while maintaining 100% alignment with SAP AMS process requirements.
- SLA Oversight: Responsible for ensuring all target service levels (SLAs/KPIs) are met and contractual commitments are fulfilled.