OVERVIEW

We are seeking a highly experienced Senior Salesforce Developer to lead the design and delivery of Salesforce Service Cloud and contact center solutions. This role is adecuado for a hands-on technical leader who operates at both the architectural and development levels, driving scalable solutions aligned with business objectives.

The successful candidate will function as a hybrid architect and lead developer, responsible for defining solution strategies, guiding development teams, and collaborating with stakeholders to deliver high-impact, enterprise-grade solutions.

Key Responsibilities

Technical Leadership

- Serve as the architecture lead for Service Cloud and contact center initiatives
- Define and enforce solution patterns, development standards, and integration strategies
- Design scalable Salesforce solutions leveraging:
- Service Cloud, Omni-Channel, Service Console
- Flows, Apex, Lightning Web Components (LWC)
- Asynchronous processing and event-driven architectures
- Evaluate trade-offs between configuration, customization, and integrations
- Collaborate with enterprise and integration architects to ensure alignment with broader platform strategy.

Contact Center & Service Cloud Design

- Architect end-to-end customer and agent experiences across voice, chat, messaging, and case management
- Design and optimize routing strategies using Omni-Channel (skills-based routing, capacity models, prioritization)
- Support integrations with telephony/CTI systems, messaging platforms, analytics, and QA tools
- Ensure solutions enhance operational efficiency, service quality, and reporting accuracy.

Developer Enablement & Governance





- Act as the technical authority for Service Cloud development
- Lead code reviews and design validations to ensure performance, scalability, and security
- Mentor developers on Salesforce best practices, governor limits, and architectural standards
- Identify and address technical debt and platform risks proactively.

Stakeholder Engagement & Communication

- Partner with product owners, business leaders, and operations teams to:
- Refine requirements and define solution approaches
- Align on priorities and delivery timelines
- Translate complex technical concepts into clear business language
- Produce and review key artifacts, including:
- Solution designs and architecture documentation
- Data models and integration diagrams
- Release and deployment plans.

Self-Directed Delivery & Execution

- Operate independently across multiple workstreams, driving architectural and development decisions
- Influence backlog prioritization based on technical dependencies and risk
- Support Agile ceremonies (planning, refinement, retrospectives)
- Collaborate with QA and release teams to ensure stable, low-risk deployments

Required Qualifications

- 6+ years of Salesforce experience with deep expertise in Service Cloud
- Proven experience as a Technical Lead or Solution Architect
- Strong hands-on experience with:
- Apex, SQL,



and asynchronous processing
- Lightning Web Components (LWC)
- Salesforce Flows and automation design
- Experience designing solutions for contact centers or customer support environments
- Demonstrated ability to lead and mentor development teams
- Strong communication skills, with the ability to engage both technical and non-technical stakeholders
- Experience working in Agile/Scrum environments.

Preferred Qualifications

- Experience in healthcare, non-profit, or donor/member-centric organizations
- Familiarity with compliance-driven environments (e.g., HIPAA-related processes, consent management)
- Experience with Omni-Channel, Digital Engagement, or Service Cloud Voice
- Salesforce certifications such as:
- Platform Developer I/II
- Service Cloud Consultant
- Application or System Architect
- Experience with CI/CD and release management tools (e.g., Copado, Gearset, Git)
- Experience integrating Salesforce with external systems via REST APIs or middleware

#REMOTE #WFH
- Seniority Level

Mid-Senior level
- Industry

- IT Services and IT Consulting

- Employment Type

Full-time
- Job Functions

- Business Development
- Consulting
- Information Technology

- Skills

- Apex Programming
- Salesforce.com
- Salesforce Service

What Success Looks Like in This Role

- You are the go-to subject matter expert for Service Cloud decisions.
- Development teams align to consistent patterns and standards.
- Stakeholders trust your guidance on scope, tradeoffs, and sequencing.
- Contact center solutions are scalable, resilient, and agent-friendly.

#Salesforce #SalesforceArchitect

📌 Senior Salesforce Developer / Solution Architect (Ciudad de México)
🏢 Concentrix
📍 Ciudad de México