Senior Tech Lead - IT Services App Support.

Are you looking to impact a leading transnational company with your knowledge?

This opportunity is waiting for you!

Aon is in the business of the best decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust and passionate about helping our colleagues and customers succeed.

What The Typical Day Will Be Like.

The Application Management and Support Manager ensures the stability, availability, and performance of enterprise applications. This position oversees application lifecycle activities, manages support teams, and fosters continuous improvement in service delivery.

- Supervision of acquisition, installation and configuration of authorized requests.

- Maintain accurate documentation in the Configuration Management Database (CMDB).

- Ensure that authorized users have proper access to applications.

- Enforce compliance with security and governance standards.

- Oversee the resolution of incidents, service requests, issues, and changes.

- Monitor SLA compliance for internal teams and vendors (e.g., TCS).

- Track app performance and availability.

- Set and manage downtime schedules and SLAs.

- Coordinates with vendors for custom configurations and updates.

- Communicate with business stakeholders on issues related to the application.

- Develop action plans for critical issues.

- Drive process improvements and automation opportunities.

- Oversee the acquisition, installation, and configuration of authorized requests.





- Maintain accurate documentation in the Configuration Management Database (CMDB).

- Ensure that authorized users have proper access to applications.

- Enforce compliance with security and governance standards.

- Oversee the resolution of incidents, service requests, issues, and changes.

- Monitor SLA compliance for internal teams and vendors (e.g., TCS).

- Track app performance and availability.

- Set and manage downtime schedules and SLAs.

- Coordinates with vendors for custom configurations and updates.

- Communicate with business stakeholders on issues related to the application.

- Develop action plans for critical issues.

- Drive process improvements and automation opportunities.

Skills And Experience That Will Lead To Success.

- You must have a complete bachelor’s degree.

- Languages: Avaneced English.

- Technological Tools: Office Management (Word, Excel and Power Point,)

- Experience: 3 years of experience in similar technology positions. Solid knowledge of ITIL (Incident, Problem and Change Management) processes.

Skills

- Ability to manage cross-functional teams and supplier relationships.

- Analytical skills for root cause analysis and performance optimization.

- Excellent communication and stakeholder management skills.





How We Support Our Colleagues.

In addition to our comprehensive benefits package, we foster a united workforce. In addition, our agile environment allows you to manage your wellbeing and work-life balance, ensuring that you can be your best at Aon. In addition, all colleagues enjoy two "Integral Wellbeing Days" each year, which encourages them to take time to focus on themselves.

We offer a variety of workstyle solutions, but we also recognize that flexibility goes beyond the workplace... And we are all in favor. We call this Smart Working!

Our culture of continuous learning inspires and equips you to learn, share, and grow, helping you reach your full potential. As a result, at Aon, you're more connected, relevant, and valued.

Aon values an innovative and diverse workplace where all colleagues feel empowered to be themselves. Aon prides itself on being an equal opportunity workplace.

Aon provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital status, domestic partnership, or other legally protected status.

We welcome everyone's applications and provide individuals with disabilities with reasonable accommodations to participate in the job application, interview process, and to perform essential job functions once on board. If you would like to learn more about the reasonable accommodations we offer, please email [email protected]

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2571610

📌 Senior Tech Lead - IT Services App Support (Ciudad de México)
🏢 Aon
📍 Ciudad de México