ServiceNow Technical Architect

Company: Atos

Location: Remote

Employment Type: Full-Time

About Atos

Atos is a general leader in digital transformation, technology, and consulting services. We collaborate with clients across all industry sectors to navigate their journey into the digital future.

Our AI & Analytics practice is at the forefront of this mission, delivering innovative solutions that drive genuine business value.

Why Join Atos?

Join a global organization where innovation, digital transformation, and cutting-edge technologies drive meaningful outcomes for clients worldwide. As a ServiceNow Technical Architect, you will have the opportunity to lead enterprise-scale initiatives, influence strategic technology decisions, and work alongside highly skilled global teams delivering business-critical solutions.

Position Overview The primary role of the Technical Architect is to define, design, and govern the overall ServiceNow solution architecture . This role partners with customers to understand business and technical requirements, ensuring scalable, secure, and high-performing platform solutions aligned with enterprise standards.

Key Responsibilities

- Demonstrate a high-level understanding of the application development lifecycle and SDLC methodologies, including Agile frameworks.
- Provide strong customer-facing and consultative engagement, delivering high-quality outcomes through excellent technical and interpersonal capabilities.
- Lead solution design activities, development support, testing strategies, proof of concepts (PoCs), and migration planning considerations.
- Design and architect scalable, distributed, on-premises,



and cloud-based services and applications that integrate across multiple technologies.
- Lead the successful implementation of architectural designs while managing expectations, risks, governance, and adherence to best practice principles.
- Partner with business stakeholders to analyze and solve complex challenges, presenting solution options and technical concepts in a clear and understandable manner.
- Develop reliable technical solution plans, including estimations and optimized delivery approaches.
- Collaborate with business and cross-functional teams to ensure governance, compliance, and architectural alignment.
- Analyze complex functional and non-functional requirements, making appropriate design adjustments and providing effort estimations.
- Define, develop, and maintain reference architectures, domain models, and design patterns.
- Identify emerging and disruptive technologies that can deliver measurable business value.
- Provide technical leadership and mentorship to development and delivery teams.
- Support digital transformation initiatives, including technology and application rationalization efforts.

Required Qualifications

Education

- Bachelor's Degree in Computer Science, Management Information Systems, Engineering, or a related discipline.

Experience





- 8–10+ years of overall IT experience, with a strong focus on application hosting, solution architecture, and design.
- Minimum of 5 years of ServiceNow Subject Matter Expert (SME) experience, including solution design and platform architecture.

Minimum Required Skills

- Proven experience delivering innovative and effective solutions to complex business challenges.
- Strong understanding of IT Service Management (ITIL) processes, metrics, and KPIs.
- Solid knowledge of modern web technologies, including: HTML, CSS, XML, JavaScript/AJAX
- Extensive experience designing and supporting third-party integrations with the ServiceNow platform using: REST, SOAP, SFTP, MID Server, Related integration technologies
- Demonstrated knowledge of enterprise technical components and security technologies, including: LDAP, Single Sign-On (SSO), SSL, Other security and infrastructure technologies
- Strong collaboration, communication, and stakeholder management skills.
- Ability to work effectively within cross-functional teams and contribute to a high-performance delivery environment.

Certifications Required and preferred certifications include:

- ITIL v2 or ITIL v3 Foundations
- ServiceNow Certified System Administrator (CSA)
- ServiceNow ITSM
- ServiceNow ITOM
- Discovery Implementation Specialist
- CMDB
- ServiceNow ITAM
- HAM (Hardware Asset Management)
- SAM (Software Asset Management)

Preferred Certifications Any of the following certifications will be considered an advantage:

- HRSD
- CAD
- VR
- SO
- IRM
- GRC
- Other relevant ServiceNow certifications

📌 Technical Architect Service Now (México)
🏢 Atos
📍 México