Draiver is seeking a proactive Support Specialist to join our Operations team in Veracruz, Mexico. You will support drivers and customers via phone, chat, and email, resolve issues with urgency, and help maintain a high-quality customer experience.
You’ll monitor KPIs in Excel or Google Sheets, document tickets, and collaborate with Operations and cross‑functional teams to drive process improvements. Advanced English is required; Portuguese is a plus, and occasional weekend or holiday shifts may