SWBC seeks a skilled trainer to lead direct instruction and mentoring for new hires in the contact center's Collections and Customer Service Inbound teams. This role includes in-person and virtual delivery, curriculum development, and performance assessment to ensure successful onboarding.
The position requires a solid background in training and development, proficiency with Articulate Storyline, and strong organizational and communication abilities.
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📌 Contact Center Learning & Development Lead (Ejido de la Finca)
🏢 SWBC
📍 Ejido de la Finca
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