The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)

Provide regular status updates for all project participants and create presentations for steering committee updates

Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements

Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines

Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines

Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements

Create, manage and maintain project plans and act as the project manager for all follow ups across various departments





Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices

Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

Previous relevant experience preferred

Proficient in Microsoft Office

General knowledge of client reporting across the industry and our competitors

Working knowledge of SQL environments and database queries

Proven organization and time management skills

Demonstrated problem-solving and decision-making skills

Consistently demonstrates clear and concise written and verbal communication skills

Education





Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Lic. en áreas económico administrativas (no limitante)

Experiencia deseable de 1 año en áreas de Capital Humano, manejo de archivos, documentación de información sensible y manejo de carga masiva de datos, necesario EXCEL

Buen manejo de bases de datos

Manejo de presentaciones ejecutivas

Idóneo manejo de Help Center / Snow ya que gestionará casos y tickets que son escalados al área.

Sentido común, análisis, dinámico, organización y seguimiento excelente apego a procesos y buen nivel de comunicación con colaboradores de distintos niveles y segmentos.

Posición 100% Presencial en Oficina Central C

Job Family Group
Operations - Core

Job Family
Operations Support

Time Type
Full time

Most Relevant Skills
Please see the requirements listed above.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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📌 Banamex Asesor Jr de Operaciones de Capital Humano (Nezahualcóyotl)
🏢 Citigroup
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