The Computer Operations Specialist supports the day-to-day operation of enterprise technology services by providing timely resolution of user issues, maintaining system reliability, and supporting technology deployments. This role effectively balances production support requirements with incoming user requests, prioritizing work to minimize business disruption and maintain service levels. Through technical expertise, attention to detail, and a commitment to customer satisfaction, the Computer Operations Specialist delivers dependable IT support and contributes to a positive end-user experience.
General Responsibilities Assists with routine tasks, that are commonly associated with operating a computer in accordance with detailed instructions
Coordinates on-site desktop support to business with PC Hardware/software needs
Assists, develops and communicates technical, systems and application standards and ensures compliance with existing standards
Participates the maintenance of systems through completing documentation for testing and validation
Performs post-implementation support, identifying root cause with strategic solutions to problems
Works with vendors to analyze and troubleshoot solutions
Help identify new solutions and services for the desktop support team that align with business objectives
Participate in the training of fellow desktop administrators in organizational processes
Experience / Qualifications A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest
Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis
Customer Orientation - Ability to meet customers' expectations by identifying and anticipating customers' needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind
Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe
Teamwork - Ability to work with others and work synergistically with fellow team-members
Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements
Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions
Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives
Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict
Resilience - Ability to work under pressure and prioritize
Additional Responsibilities : Basic understanding of network equipment
AV equipment
Manufacturing Computing equipment
Additional Qualifications : Fluent in English and Spanish
Basic understanding of Linux Desktop
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