Arketa in Apodaca, Mexico, is seeking a Manager, Technical Support Engr to lead a team of technical support engineers and ensure high-quality service for networking products. The role emphasizes operational excellence, coaching, and cross‑functional collaboration to resolve complex issues.
Idóneo candidates will have 5+ years in technical support with leadership experience, strong English, and familiarity with CRM tools like Salesforce or ServiceNow. ITIL background is a plus.
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📌 Technical Support Manager — Networking & IT Lead (Centro)
🏢 Arketa
📍 Centro
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