Motorola Solutions values your privacy.Repair Support Agent page is loaded## Repair Support Agentlocations: Reynosa, Mexicotime type: Full timeposted on: Posted Todayjob requisition id: R66372## Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a general close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.## Department OverviewCMSO RMA/Repair Support## Job DescriptionCustomer Service: Responds to customer follow-up inquiries or issues regarding orders, shipment tracking, returned goods, etc. via phone, chat, or email. May track product issues or order returns and escalate to appropriate functions for resolution. Works closely with technical support, order management, depot operations,



sales support teams, etc. to track, coordinate, and provide communication back and forth with customers/partners.Other responsibilities include: case creation and maintenance, data entry, use of internal databases and system tools, writing internal/external non-technical documentation, documenting and forwarding customer concerns to appropriate departments, and other assignable duties.Job functions may be performed in a call center type environment.#LI-AN1## Basic Requirements* High School Diploma or equivalent* Excellent written and verbal English communication skills* Previous call center or technical support experience is preferred* Availability to work from the Reynosa office siteAdditional skills:* Strong problem-solving skills* Understanding of and drive for continuous improvement, including process creation and documentation* Strong interpersonal and soft skills* Ability to work with people in

📌 Repair Support Agent (Reynosa)
🏢 Motorola Solutions
📍 Reynosa