The Sr. Manager, Knowledge Management is a strategic leadership role within the Enterprise Customer Experience (CX) Program, responsible for transforming Clarios’ Global Knowledge Base (GKB) into an AI-enabled, insight-driven, and value-generating enterprise capability.
This role leads the strategy, governance, adoption, and evolution of the Global Knowledge Base, ensuring knowledge, data, and insights seamlessly connect customers, regions, functions, and technology platforms. The position serves as both a global CX leader and thought partner, driving customer-centric innovation, operational excellence, business growth, and knowledge monetization opportunities across the organization.
By transforming knowledge from a traditional content repository into a scalable enterprise asset, this role directly supports improved customer experiences, faster decision-making, stronger regional execution, and new business value creation opportunities.
What You'll Do (Impact Areas)
Knowledge Management Strategy & Vision




- Own and advance the Global Knowledge Management strategy as a strategic pillar of the Enterprise Customer Experience Program.
- Develop and execute a long-term roadmap that positions knowledge as a competitive differentiator and business enabler.
- Define success measures, operating models, governance frameworks, and value realization plans.
- Transform the GKB into an AI-enabled, insight-driven platform supporting enterprise growth.

Integral Knowledge Platform Leadership
- Define and execute the future-state vision for the Global Knowledge Base platform.
- Establish standards for content strategy, knowledge architecture, data governance, lifecycle management, and AI integration.
- Partner with IT, Digital, Product Management, and AI teams to deliver scalable and reliable enterprise solutions.
- Ensure the platform supports customer, commercial, product, and digital business objectives globally.

Customer Experience & Stakeholder Engagement
- Serve as the voice of

📌 Sr. Manager Global Knowledge Base (San Pedro Garza García)
🏢 Clarios
📍 San Pedro Garza García