We are looking for a 100 bilingual Driver Operations Analyst to join our Driverline team.
This role is responsible for providing frontline operational support to drivers across the United States, helping resolve transportation, delivery, and routerelated issues through phone, email, and case management platforms.
This role requires confidence communicating in English on a daily basis, along with strong problemsolving, communication, and followup skills.
This position is ideal for professionals who want to develop experience in transportation operations, logistics, customer experience, and crossfunctional collaboration within a general business environment.

Key Responsibilities
Provide bilingual operational support to U.S.based drivers through phone, email, and case management platforms.
Resolve requests related to deliveries, routes, accounts, and transportation processes.
Serve as the first point of contact for drivers requiring operational assistance.
Investigate operational issues, identify root causes, and provide timely solutions.
Coordinate with internal teams such as Logistics, Distribution, Customer Service, Transportation, and Technology.
Escalate complex operational issues when necessary and ensure timely followup.
Maintain accurate case documentation and activity records in business systems.
Meet servicelevel, quality, productivity, and customerexperience objectives.
Identify recurring operational issues and recommend process improvement opportunities.
Support business continuity by helping drivers complete deliveries efficiently.

Requirements
Education Bachelors Degree required, preferably in Business Administration, Supply Chain, Logistics, Transportation,



Operations, Industrial Engineering, or a related field.
Language Skills Advanced English level B2C1 Mandatory.
This is a 100 bilingual position. Daily communication with U.S.based drivers and internal stakeholders will be conducted in English.

Experience
At least 1 year of experience in customer service, logistics, transportation, operations, dispatch, shared services, or business operations.
Experience managing requests through phone, email, or case management platforms is preferred.
Experience supporting transportation or logistics operations is a plus.
Technical Skills
Basic to intermediate proficiency in Microsoft Office, especially Excel and Outlook.
Experience using case management, transportation, or business support platforms is a plus.
Experience working with enterprise business systems is preferred but not required.

Availability
Excellent verbal and written communication skills in English.
Strong analytical and problemsolving skills.
Ability to manage multiple requests and priorities.
Strong ownership and followup mindset.
Ability to work in a fastpaced, servicedriven environment.
Attention to detail and accurate case documentation.
Team player with strong organizational and collaboration skills.
Interest in developing knowledge of transportation and logistics operations.
Bolsa de trabajo México ofrecemos puesto de Bilingual Driver Operations Analyst para el sector de Almacen Logistica Transporte en la empresa Grupo ModeIo de Aguascalientes. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

📌 Bilingual Driver Operations Analyst Temporal (Aguascalientes)
🏢 Grupo ModeIo
📍 Aguascalientes