We are seeking an experienced Customer Service Supervisor to lead and support a customer service team while ensuring a high standard of communication, professionalism, and client satisfaction.

The ideal candidate has previous experience supervising customer service representatives in a fastpaced environment. Experience working in a law firm, legal intake department, personal injury firm, or other legal environment is strongly preferred. Still, candidates with strong transferable customer service leadership experience are also encouraged to apply.

Responsibilities

Supervise and support a team of customer service representatives.
Monitor team performance, productivity, attendance, and quality of service.
Coach and train team members to improve communication, professionalism, and overall performance.
Review calls, messages, and client interactions for quality assurance.
Assist team members with difficult or escalated client situations.
Ensure calls, emails, and client inquiries are handled promptly and professionally.
Monitor workflows and ensure assigned tasks and followups are completed.
Help develop and improve customer service procedures, scripts, and processes.
Provide regular feedback and performance evaluations to team members.
Track key performance indicators and prepare basic performance reports.
Coordinate with management and other departments to resolve client concerns.
Ensure accurate documentation of client communications and interactions.
Help maintain a professional, positive, and accountable team environment.

Qualifications

Previous experience in customer service, client services, call center operations, or a similar clientfacing role.
Previous supervisory, team lead, or management experience strongly preferred.




Experience in a law firm or legal services environment is highly preferred.
Experience with legal intake or personal injury law is a plus.
Excellent verbal and written communication skills.
Strong leadership and coaching abilities.
Ability to handle escalated or sensitive client situations professionally.
Strong organizational and timemanagement skills.
Detailoriented and comfortable working with multiple priorities.
Comfortable working with phone systems, CRM platforms, and other customer service software.
Ability to monitor performance and hold team members accountable while maintaining a supportive working environment.

Preferred Experience

Candidates with experience in any of the following areas are especially encouraged to apply

Law firms
Personal injury firms
Legal intake departments
Medical or healthcare customer service
Insurance
Highvolume call centers
Professional services

What We Are Looking For

We are looking for someone who is proactive, organized, dependable, and comfortable taking ownership of a teams performance. The right candidate should be able to balance excellent customer service with accountability, quality control, and operational efficiency.

If you have experience leading a customer service team and enjoy helping employees improve while ensuring clients receive excellent service, we would like to hear from you.

To apply, please submit your resume highlighting your customer service leadership experience and any previous experience within the legal industry.

Bolsa de trabajo México ofrecemos puesto de Customer Service Supervisor para el sector de Legal Asesoria en la empresa BIOMEDICAGAOZ de Venustiano Carranza. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Customer Service Supervisor (Venustiano Carranza)
🏢 BIOMEDICAGAOZ
📍 Venustiano Carranza