Job Description Summary
A CRM Project Manager with strong Salesforce Marketing Cloud (SFMC) experience and technical background who owns the end-to-end internal production activities, ensures adherence to planned schedules and flags any risk to Campaign Manager for further alignment with brand teams and AoRs.

Job Description

Key Responsibilities:
- Planning, assigning tasks and directing team for execution as per planned queue. ​
- Understanding and explaining risks & issues and maintaining related records ​
- Reviewing functional / creative briefs based on an understanding of what is technically possible for a specific build​
- Working with cross functional teams to ensure all necessary inputs required for production are available on time.​
- Reviewing the tasks and confirm timeline feasibility, identify opportunities within existing queue to overcome any delays. ​
- Share critical dependencies impacting timelines and required extensions from stakeholders

Essential Requirements:
- BTech / Masters in Technology or Masters in Business Administration.




- Minimum 7+ years of proven experience in managing Digital/technology focused projects or driving key initiatives within the digital marketing specifically for Content management Systems.​
- Good experience in managing delivery of projects across complex matrix & integral environments · ​
- Digital experience/knowledge is a must. ​
- A Project Manager with strong technical background is mandatory​
- Proven SFMC (Salesforce Marketing Cloud) experience managing projects and having strong functional knowledge of the tools​
- Strong Communication and collaboration skills ​
- Supports collaboration and has good teamwork skills; Pro-active in handling complex situations & problems; Must have attention to detail
- ​Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is highly preferred

Languages:
- English

Commitment to Diversity and Inclusion

Novartis is committed to buildin

📌 CRM Campaign Project Manager (Baja California Sur)
🏢 Novartis
📍 Baja California Sur