Job Title: L2/L3 Support Engineer

Key Skills: Production Support, Java 8+ or C, C++, or Angular and experience
with one of the following scripting languages, Shell script, Perl, JavaScript,
or Python

Experience: 5+ years

Location Mexico City or Guadalajara

Mode: Hybrid

We at Coforge are hiring Position (22655) with the following skill set.

As a Production Management Specialist you will play a critical role in
supporting the Firm various business functions through effective management of
technologies and systems.

RESPONSIBILITIES

* Collaborate with team members to analyze and resolve application issues.
* Identify defects, discrepancies, and trends through code debugging and log
analysis.
* Manage incidents and communicate effectively with users, application owners,
and senior stakeholders.
* Enhance application stability and performance by identifying patterns and
advising on permanent fixes.
* Utilize tools developed by the Engineering team to automate failure responses
and monitor production health.
* Identify and automate alerts and processes in collaboration with




theEngineering team.
* Challenge existing application setups and suggest improvements for stability.
* Participate actively in the Change Management process to manage production
risks.
* Develop and improve run books to minimize operational errors and enhance
efficiency.
* Create reports that provide trending statistics to track application health
and service performance.
* Willingness to learn and support proprietary technologies not available in
the marketplace.

REQUIRED QUALIFICATIONS

* Bachelor?s degree (U.S. or equivalent) and five (5) years of software
development/production support experience.
* Strong understanding of Data Structures and their practical applications.
* Proven problem-solving skills in development or production environments,
including root cause analysis.
* Proficient in UNIX troubleshooting, ETL/batch processes, and capacity
management.
* Excellent communication skills

📌 /Support Engineer (Ciudad de México)
🏢 Encora
📍 Ciudad de México