*PLEASE APPLY WITH YOUR UPDATED ENGLISH RESUMÉ* Customer Operations Representative (Aftermarket) Location:
Apodaca, Nuevo León, Mexico Company:
Allison Transmission – Off Highway (AOH)
About the Role We are looking for a
Customer Operations Representative
to join our Allison Off Highway (AOH) team. In this role, you will act as the
primary point of contact for customers
, managing orders end-to-end and ensuring a seamless customer experience across the entire order lifecycle. This is a highly collaborative and operations-focused position, adecuado for someone who thrives in a
fast-paced, cross-functional environment
and enjoys solving complex customer and logistics challenges.
What You'll Do Manage
customer orders from entry to delivery
, ensuring accuracy and timeliness Respond to customer inquiries related to
pricing, availability, and order status Proactively follow up on open orders and resolve issues such as delays or discrepancies Coordinate with
Supply Chain, Logistics, Distribution Centers, Engineering, and Sales
to meet customer needs Handle shipment tracking,



logistics coordination, and delivery-related concerns Maintain accurate records of customer interactions and order updates Support
continuous improvement initiatives
and operational efficiency
What We're Looking For 1–3 years of experience in
customer service, order management, logistics, or aftermarket operations Experience working in
manufacturing, distribution, industrial, or similar environments Strong
problem-solving skills
and ability to manage multiple priorities Fluent
communication skills in
Spanish and English Experience with
ERP systems (SAP preferred), CRM tools, and Microsoft Office A proactive, detail-oriented mindset with strong organizational skills
Why Join Us? Be part of a
highly collaborative and team-oriented environment
focused on continuous improvement. Gain exposure to
cross-functional operations and complex supply chains Opportunity to grow both
vertically (team leadership)
and
ho

📌 Customer Operations Representative (México)
🏢 Allison Off-Highway Drive & Motion Systems
📍 México