WHO WE ARE

ABOUT STRIPE

Stripe is a financial infrastructure platform for businesses. Millions of
companies—from the world’s largest enterprises to the most ambitious
startups—use Stripe to accept payments, grow their revenue, and accelerate new
business opportunities. Our mission is to increase the GDP of the internet, and
we have a staggering amount of work ahead. That means you have an unprecedented
opportunity to put the global economy within everyone’s reach while doing the
most important work of your career.

ABOUT THE TEAM

Technical Account Managers work cross-functionally to support Stripe’s largest
and most complex users. Through trusted relationships we offer customized,
strategic consultations and proactively identify opportunity areas to help
businesses deliver more value to their customers, optimize technical operations
on their teams, and accelerate their global growth with Stripe.

WHAT YOU’LL DO

Strategically support Stripe’s largest and most complex users.

Responsibilities

* Provide a gold standard experience to your assigned accounts’ key




stakeholders

* Work with the wider Operations team to provide current state, resources and
knowledge to enable gold standard experience across teams interacting
directly with the user via support channels, external documentation, or
product/feature feedback or development

* Foster long term user relationships that grow loyalty to Stripe and Stripe
products

* Work cross-functionally both internally and within your user’s organizations
to provide and implement operational solutions on subjects not limited to
fraud/disputes, declines, product adoption and integral expansion

* Work closely with Account Management and other user facing teams as part of a
larger effort to support users on Stripe

* Lead user facing meetings both in person and through video chat

* Collaborate on the continued design of this support offering

* Create user-facing content for long term solutions

WHO YOU ARE

We are looking for so

📌 Technical Account Manager (Ciudad de México)
🏢 Stripe
📍 Ciudad de México