Job Title:
Call Center Agent
Key Skills:
Customer Service, Call Handling, English B2, CRM Tools, Microsoft Office, Communication Skills, Email & Chat Support, Problem Solving
Experience:
+4 YOE.
Location:
Mexico.
Mode:
Onsite – Av. Reforma #342, Mexico City (Full-time, Monday to Friday).
We at Coforge are hiring
Call Center Agent (#*****)
with the following skill set.
Key Responsibilities
Handle inbound and outbound customer interactions via phone calls, email, and chat, providing timely and high-quality support.
Resolve customer inquiries, complaints, and requests in a professional, friendly, and service-oriented manner.
Accurately document customer interactions, follow up on cases, and escalate complex issues to the appropriate teams when needed.
Meet service performance metrics, maintain customer satisfaction, and stay updated on internal processes, products, and services.
Required Skills & Qualifications
4+ years of experience in call center, customer service, or customer support roles.
Mandatory B2 English level with the ability to communicate effectively in Spanish and English.




Strong verbal and written communication skills with a customer-oriented mindset.
Experience providing support through phone, email, and chat channels.
Basic computer proficiency, including Microsoft Office and CRM or similar tools.
Strong problem-solving skills and ability to handle customer concerns efficiently.
Ability to work under pressure and meet service-level objectives and KPIs.
Excellent organizational skills with attention to detail and time management.
Strong teamwork and collaboration skills.
Availability to work onsite at Av. Reforma #342, Mexico City, full-time Monday to Friday.
Preferred Skills:
Service-oriented attitude with empathy and adaptability.
Experience working in high-volume customer support environments.
Familiarity with customer service performance metrics and quality standards.
Posted On:
**********
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

📌 Agente De Call Center (México)
🏢 Encora
📍 México