#ZCC
Zurich Capability Center is looking for:
Digital Project Manager
As a
Digital Project Manager
within Zurich Cover‐More's
Rapid Learning Lab
, you will be responsible for the
planning, execution, and delivery of digital optimisation and content initiatives
across our global travel insurance business.
This is a
high‐impact, coordination‐intensive role
embedded within a
globally distributed team
. You will lead cross‐functional workstreams, align onshore and offshore stakeholders, and ensure projects are delivered
on time, within scope, and within budget
. The role suits someone with strong project discipline, digital delivery experience, and the communication skills to bridge time zones and cultures effectively.
What You'll Do
Project Planning & Delivery
Lead
cross‐functional, onshore and offshore teams
to plan and deliver multiple digital optimisation and content initiatives
Develop and manage
detailed project plans
, timelines, resource allocations, and dependencies across geographically dispersed teams
Own the
day‐to‐day operational delivery
of concurrent projects, ensuring progress remains on track
Estimate project effort and costs in collaboration with
internal teams and third‐party vendors
Facilitate clear definition of
project goals, scope, and deliverables
from initiation through to delivery
Create and maintain
project documentation
, including plans, schedules, agendas, minutes, and business requirements
Stakeholder Communication & Alignment
Facilitate
clear, structured communication
across stakeholders in multiple geographies and time zones
Act as the
primary point of coordination
between offshore teams, onshore IT, vendors, and business partners
Demonstrate strong
asynchronous communication practices
to keep distributed teams informed and unblocked
Adapt communication approach and meeting cadence to accommodate
general time zone differences




Chair cross‐functional meetings, ensuring
decisions are captured and actions are followed through
Risk, Issues & Performance Management
Identify, track, and report
risks, issues, impediments, and dependencies
impacting delivery
Monitor project performance, milestones, and outcomes, implementing
corrective actions
where required
Coordinate problem‐solving across teams and recommend
practical, delivery‐focused solutions
Optimisation & Digital Delivery
Provide project leadership for
digital marketing, optimisation, and application development initiatives
Partner with the Rapid Learning Lab and optimisation tools teams to improve
content generation, review, approval, and execution processes
Coordinate optimisation roadmaps at
individual business‐partner level
, including integrated and non‐integrated partners
Ensure all outputs comply with
local regulatory, legal, financial, and brand requirements
Maintain adherence to
Zurich and partner compliance and approval processes
across all optimisation activity
Continuous Improvement
Drive
continuous improvement
through project management best practices and lessons learned
Contribute to the development of
standards, templates, and ways of working
for a fast‐moving global team
Share knowledge and insights across onshore and offshore teams to
build collective capability
What You'll Bring
Experience & Education
Bachelor's degree (or equivalent) in
Business, Digital Marketing, Project Management
, or a related field
2+ years' experience
in project management,



ideally within a multinational organisation
Recognised project management certification (
PMP, PRINCE2
, or equivalent);
Agile experience is a plus
Demonstrated success working with
offshore or globally distributed teams
Experience in
travel, insurance, or financial services
is advantageous
Technical & Domain Skills
Proven familiarity with
content management systems and digital marketing platforms
Working knowledge of
web technologies
(HTML, CSS, JavaScript)
Experience managing
digital optimisation or A/B testing initiatives
is an advantage
Nice to Have
Exposure to
Adobe Experience Cloud
tools (e.g. AEM, Target, Analytics)
Experience delivering projects with
technology‐integrated and non‐integrated partners
Understanding of
multi‐market regulatory and compliance requirements
Who You Are
Highly organised, detail‐oriented, and able to manage
complex initiatives end to end
A
clear, proactive communicator
who keeps stakeholders aligned without prompting
Comfortable working independently across
competing priorities and time zones
Culturally aware, collaborative, and effective in
international team environments
Resilient, solutions‐focused, and comfortable navigating
ambiguity and change
A team player who understands that
strong connections drive strong outcomes
Why Zurich?
At Zurich, we're building a brighter future — together. The Zurich Cover‐More
Rapid Learning Lab
is where experimentation meets impact, and your work will directly influence how we deliver high‐performing digital experiences worldwide.
We offer a
supportive, inclusive culture
where your ideas matter, your growth is prioritised, and distance is never a barrier to belonging.
Zurich is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

📌 Digital Project Manager (México)
🏢 Zurich
📍 México