As a key member of the team, you will play a vital contributing to handle a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.
Requirements:
High school diploma or an equivalent combination of education and experience. Bachelor's degree or equivalent is preferred.
2 years related experience, processing customer orders, inquiries, and returns
Excellent Interpersonal and communicationskills
Possesses the ability to oversee multiple tasks, stay organized, and focus on details.
May require advances problem solvingskills
SAP,Excel
English advanced
Responsabilities:
Enter customer orders into SAP with high accuracy, process quote entries and sales orders, and manage order tracking and fulfillment.
Process credit card payments and ensure correct documentation for orders and invoices, including commercial and vendor party invoices.
Create and manage customer accounts, including "Sold to" and "Ship to" addresses, extend customer accounts, and maintain customer information.
Process warranty claims, create Return Merchandise Authorizations (RMAs)



for system returns and other returns, and handle credit and debit memos as needed.
Answer incoming calls to assist with customer requests, provide updates, and address concerns promptly and with a high degree of accuracy.
Conduct research to resolve customer inquiries, locate invoices, track shipments, and provide packing slips.
Look up and verify part numbers using various systems and database, identify parts using serial numbers, handle nomenclature, manufacturing dates, and system comparisons between BPCS and SAP.
Find and provide parts shipping photos to assist in order tracking and validation.
Manage pricing requests and product availability using SAP and Smartsheet Applications.
Navigate SAP and BPCS systems for order management and product tracking and use TSS database search functions to find relevant information.
Participate and engage in team development activities to include root cause problem solving and process improvement initiatives.

📌 Customer Service Representative (Santiago de Querétaro)
🏢 Importante Empresa Del Sector
📍 Santiago de Querétaro