Posición: ABL - Service Desk AnalystReclutador: Daniela Gaviño.Ubicación de la posición: AguascalientesModalidad de trabajo: Presencial.Industria – Sector: General.Tus Funciones- Provides technical support to users for troubleshooting issues and answering questions.
- Onsite Hand/Eyes support contact for Group IT.
- As Group IT is a global organization, many of these contacts are in English both spoken and written.
- 1st and 2nd level Helpdesk for users (Group IT supported hardware, software, applications & tools)- Onsite (Hand/Eyes) support contact for Projects, Service Desk and other Group IT teams.
- Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc.)- REMEDY (ITSM)



call registration or other ticket registration system- H/W break fix and maintenance- Paperwork for asset & finance management- PC preparations (W'10 incl. MS Office build, configuration) and startup training (provisioning) to new users- PC and PC supply provisioning- Willing to work in shifts during regular office opening hours- Willing to work outside office opening hours by occasion- Willing to travel to other office locations- Apple Mac OS knowledge is a plusConocimientos y experiencia necesaria:Provides technical support to users for troubleshooting issues and answering questions.
Onsite Hand/Eyes support contact for Group IT.
As Group IT is a global organization, many of these contacts are in English both spoken and written.Habilidades:- Trabajo bajo presión- Calidad en el trabajo y orientado a resultados

📌 Abl - Service Desk Analyst (Aguascalientes)
🏢 Importante empresa
📍 Aguascalientes