This position is a part of the Employee Solutions Contact Center with the primary focus of providing Tier 1 support to FedEx employees.
This position combines elements of payroll and HR expertise, requiring individuals to be proficient in those areas while servicing customers and ensuring a positive experience across multiple channels.
This is a US-focused position.Under general supervision performs the following activities:PRINCIPLE DUTIES AND RESPONSIBILITIES- Communication: Communicate clearly and effectively with customers.
- Inquiry resolution: Responds to employee inquiries using call scripts or standard operating procedures, and/or escalates more complex cases to the appropriate business area for resolution.
- Maintain records: Maintain accurate and detailed records of customer interactions and transactions.
- Adhere to compliance: Act as the liaison between employees, payroll, HR and other departments, ensuring data accuracy, timeliness, compliance with service level agreements, applicable policies, laws and regulations.




- Perform other duties as assignedMinimum Education- High School diploma or equivalent education.
Some bachelor's degree preferred- Related experience may offset degree requirements and related education/degree may offset experience requirements.
- Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (750 points).
Minimum Experience0 - 1 year experience in customer service, back Office information systems support, payroll or human resources.Knowledge, Skills and Abilities- Strong communication skills, both verbal and written.
- Demonstrated ability to adapt to change and navigate multiple software applications simultaneously.
- Ability to manage and accurately process payroll inquiries for a high-volume service environment.
- Strong problem-solving abilities to identify issues and provide effective solutions in a timely manner.
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📌 Lm582:Employee Solutions Representative Associate (Xico)
🏢 Fedex Group
📍 Xico