We are seeking a Collections Supervisor to lead, coach, and support a team of professional collectors in a compliance-first, KPI-driven environment.
This role is responsible for driving team performance, achieving liquidation targets, ensuring quality assurance standards are met, providing day-to-day operational leadership, and fostering a healthy, balanced, and productive work environment.ResponsibilitiesSupervise the day-to-day work of the team including invoice processing, payments, collections, month end closing processes and account reconciliations under US-GAAP as applicable to the team ledHelp develop an environment and culture that supports the attraction and retention of quality talentActively participates in the PMP,



developing SMART goals and objectivesResponsible for balancing team workload and ensuring month-end deadlines and other KPI targets are met for the teamCreate appropriate backup structure and cross-training to ensure continuous service levelsBuild a culture of operational excellence and continuous improvementWork with stakeholders to ensure accurate and controlled financial statements for own domain.Maintain a functional and healthy relationship with site leadership, procurement, finance, and other stakeholders based on need of cooperation.Qualifications and skillsUniversity degree, preferably in Accounting, Finance, Economics or related subjects.4+ years' experience is required, (2+ years in a Shared Service center)Demonstrated ability to motivate and develop peopleExcellent verbal and written communication and negotiation skills in EnglishStrong drive for action and proactivity in recognizing and resolving issuesConfident user of MS Office (Excel, Word, PowerPoint)Ability to establish and maintain effective work relationships with stakeholdersAbility to cope with and drive process changesContinuous improvement mindset (LEAN Six Sigma is an advantage)#J-*****-Ljbffr

📌 Collection Supervisor (Santiago de Querétaro)
🏢 Flowserve, de C.V. (Mexico
📍 Santiago de Querétaro