Job Description

The Ward Law Group is seeking an experienced Senior Case Manager to support plaintiff personal injury cases from intake through resolution, working under attorney supervision. This role involves close coordination with clients, medical providers, insurance carriers, and attorneys to keep cases progressing efficiently.
Key Responsibilities
Possess expert knowledge of the bodily injury claims process.
Manage an average caseload of 80 to 120 personal injury cases while maintaining quality and efficiency standards.
Meet or exceed settlement and treatment goals while adhering to established case lifecycle timelines.
Manage plaintiff personal injury cases from intake through resolution, including insurance communications, medical treatment coordination, and claim management.
Coordinate with clients, medical providers, insurance carriers, and attorneys to support timely case progression and resolution.
Maintain accurate, complete, and up-to-date case documentation and activity records in Litify.
Assist with case-related activities and legal support functions under attorney supervision.
Communicate effectively with clients in both English and Spanish as needed.
Monitor claim status and proactively follow up on outstanding items to prevent delays and advance case resolution.
Ensure compliance with firm procedures, documentation standards, and case management best practices.

Qualifications

Minimum 2 years of recent experience in plaintiff personal injury case management
Experience handling personal injury claims, including familiarity with no-fault,



bodily injury (BI), and uninsured/underinsured motorist (UM/SUM) claims
Experience working in a plaintiff personal injury law firm
Fluent in English and Spanish
Strong organizational, communication, and case management skills
Ability to work independently and manage a full caseload in a remote environment
Preferred Qualifications
Prior experience using Litify or Salesforce

Additional Information

Technical Requirements
Contractors supply their own equipment and workspace. Your setup must meet these minimums:
Computer — capable of running a browser-based ATS, video conferencing, and a softphone simultaneously without degradation:
Windows: Windows 11, Intel i5 (8th generation or newer) or equivalent, 16 GB RAM, 256 GB SSD
Mac: macOS 14 (Sonoma) or newer, Apple Silicon or Intel i5, 16 GB RAM, 256 GB SSD
The device must be used solely by you — not shared with family or household members
Internet — wired Ethernet preferred, 5 GHz Wi-Fi acceptable:
30 Mbps download / 15 Mbps upload minimum
Latency under 100 ms
Private, password-protected network. Public Wi-Fi is not permitted for this work.
Peripherals
USB noise-cancelling headset with microphone




Webcam capable of clear video for scheduled calls
Security — required for handling confidential applicant information:
Full-disk encryption enabled (BitLocker or FileVault)
Automatic security updates enabled for operating system and browser
Screen lock after no more than 10 minutes idle
Active endpoint protection software
Applicant data stored only in firm-designated systems — never on personal cloud storage or local drives
Additional Information
Contractor Terms
This is an independent contractor engagement, not employment.
No paid time off, healthcare, retirement, or other employee benefits are provided.
You will supply your own equipment, software, internet connection, and workspace.
The Ward Law Group does not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.
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📌 Senior Case Manager (Ciudad de México)
🏢 The Ward Law Group, PL
📍 Ciudad de México