job details

this position is part of the employee solutions contact center, with the primary focus of providing tier 1 support to fedex employees.

this position combines elements of payroll and hr expertise, requiring individuals to be proficient in these areas while servicing customers and ensuring a positive experience across multiple channels.

position summary & principal duties

- communication: communicate clearly and effectively with customers.
- inquiry resolution: respond to employee inquiries using call scripts or standard operating procedures and/or escalate more complex cases to the appropriate business area for resolution.
- maintain records: maintain accurate and detailed records of customer interactions and transactions.
- compliance: act as a liaison between employees, payroll, hr, and other departments,



ensuring data accuracy, timeliness, and compliance with service level agreements, applicable policies, laws, and regulations.

qualifications

- education: high school diploma or equivalent.
- experience: no experience required. Previous call center or customer service experience is a plus.

knowledge, skills & abilities — considered a plus

- bilingual skills: spanish / portuguese / english.
- strong verbal and written communication skills.
- demonstrated ability to adapt to change and navigate multiple software applications simultaneously.

salary base: 16, 900 gross monthly + good pakage benefits

📌 Employee solution contact center (Xico)
🏢 Fedex
📍 Xico