key responsibilities

- manage day-to-day revenue operations execution.
- oversee proactive sweeps and reactive ticket queues.
- own sla attainment and resolution metrics.
- manage capacity planning and workload distribution.
- ensure quality, auditability, and process compliance.
- identify automation and process improvement opportunities.
- act as the operational point of contact for stakeholders.
- lead, coach, and develop the analyst team.

tools & technologies

- servicenow (snow)
- hopper blue
- mssales / msr
- msra
- am tool
- power bi
- excel
- microsoft teams
- m365 copilot

required qualifications

- postgraduate degree or equivalent.
- 8-10 years of business process operations experience.
- 3+ years leading delivery teams.
- experience managing sla-driven operations.
- strong operational analytics skills.
- team leadership and coaching experience.
- english c1 proficiency.

preferred qualifications

- revenue operations / revenue assurance experience.
- customer supplier/vendor management experience.
- experience in transition and knowledge transfer activities.

📌 Revenue operations (Xico)
🏢 Allyis
📍 Xico