Customer Service Officer Mexico City, Mexico Are you passionate about customer service and international logistics?
Join our team and become part of a integral shipping and logistics leader.
Education Bachelor's Degree in Business Administration, International Business, International Relations, Logistics, or a related field.
Key Responsibilities Provide exceptional customer service aligned with company standards and Service Level Agreements (SLA).
Manage customer inquiries received through multiple communication channels.
Provide telephone support and customer advisory services.
Track and monitor ocean freight shipments.
Respond to customer requests received via email in a timely and professional manner.




Maintain direct communication with customers, customs brokers, port personnel, and overseas agents.
Follow up on booking requests and shipment status.
Analyze customer cases and coordinate with internal teams to ensure efficient resolution.
Prioritize customer requests according to urgency and business impact.
Escalate recurring customer issues and service improvement opportunities when necessary.
Support customers in their digital journey by providing guidance and education on available tools and services.
Qualifications

📌 Customer Service Officer (Xico)
🏢 Cma Cgm
📍 Xico